Disclaimer: We do not ship to Utah, Wyoming or Hawaii. Please do your due diligence on the state you reside in.
Thank you for choosing New Mercy Moto Cigar Co. for your cigar needs. This Shipping Policy outlines our shipping practices to help you understand how your orders are processed and delivered.
State Restrictions
Utah:
Due to Utah State Regulations, we do not ship any products to Utah addresses.
Hawaii:
Due to Hawaii State Regulations, we do not ship any products to Hawaii addresses.
Maryland:
Due to Maryland State Regulations, we do not ship the following products to Maryland addresses:
- Machine-Made Cigars
- Filtered Cigars
- Cigars with Homogenized/HTL Wrappers
Washington State:
Due to Washington State Regulations, we do not ship the following products to Washington addresses:
- Small Cigars (Weighing 3lb per 1000 or less)
- Pipe Tobacco
California:
While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:
- Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
- Obtain the signature of a person 21 years of age or order before completing the delivery.
Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.
Delaware:
While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:
- Receive and store age verification documents in order to sell a tobacco product to you. This is a one-time process and the information will only be used to comply with your state’s requirements.
- Obtain the signature of a person 21 years of age or order before completing the delivery.
- This is a one-time process and the information will only be used to comply with your state’s requirements.
Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware.
Connecticut:
Due to Connecticut State Regulations, we do not ship the following products to Connecticut addresses:
- Small Cigars (Weighing 3lb per 1000 or less)
Maine:
Due to Maine State Regulations, we do not ship the following products to Maine addresses:
- Cigars with Homogenized/HTL Wrappers
- Small Cigars (Weighing 3lb per 1000 or less)
- Pipe Tobacco
Montana:
Due to Montana State Regulations, we do not ship the following products to Montana addresses:
- Filtered Cigars
Vermont:
Due to Vermont State Regulations, we do not ship the following products to Vermont addresses:
- Small Cigars (Weighing 4.5lb per 1000 or less)
Massachusetts:
Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.
Colorado:
Shipments to Colorado residents are subject to Total Retail Delivery Fees of $0.27 per sale.
Order Processing:
Processing Time: Orders are typically processed within 5 business days from the date of purchase. Processing times may vary during peak seasons or promotions.
Order Confirmation: Upon placing an order, you will receive an order confirmation email containing your order details. Please review this confirmation for accuracy.
Shipping Methods:
Shipping Carriers: We use reputable shipping carriers to deliver your orders, such as United States Postal Service (USPS) or UPS. The choice of carrier may depend on factors such as the shipping destination and the size of the order.
Shipping Options: You can choose from various shipping options during checkout, including standard and expedited shipping. Shipping costs will be calculated based on the selected option and the destination.
Shipping Times:
Domestic Shipping: Standard shipping within the United States typically takes 5 business days. Expedited shipping options are available for quicker delivery.
International Shipping: We do not offer international shipping currently.
Order Tracking:
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Use this information to track the progress of your shipment.
Tracking Updates: Please note that tracking updates may take some time to appear. If you have concerns about your shipment's status, feel free to contact our customer service team at newmercymotocigarco@gmail.com. or 602-738-4364.
Shipping Restrictions:
Legal Restrictions: We comply with all applicable laws regarding the shipment of tobacco products. It is the responsibility of the customer to be aware of and comply with local regulations related to the purchase and receipt of tobacco products.
Lost or Damaged Shipments:
Lost Shipments: If you believe your shipment is lost, please contact our customer service team. We will work with the shipping carrier to locate the package or provide a replacement or refund.
Damaged Shipments: If your order arrives damaged, please contact us within 24hrs of receiving the package. We may request photos of the damaged items and packaging for verification.
Contact Information:
If you have any questions or concerns about our Shipping Policy, please contact our customer service at newmercymotocigarco@gmail.com or 602-738-4364
